FAQ - Office-Logic Groupware


 


  • Is there a difference between the 30-day trial and the production version of Office-Logic Groupware?

    There is NO difference between the 30-day trial and the production version of Office-Logic Groupware.  In fact, you will not lose any e-mail or data that was processed during your 30-day trial once you purchase Office-Logic Groupware.  When purchased, you will not have to re-install Office-Logic Groupware, you will simply enter Activation Code(s) to serialize your 30-day trial into a production version.

     


     

  • How do I install Office-Logic Groupware on the workstations?

    From the workstation, browse to your LOGIC directory on the file server where Office-Logic Groupware is installed.  Run OLWORK.EXE from the LOGIC directory to install Office-Logic Groupware on the local workstation.  Answer the questions about the location of your LOGIC directory in relation to this workstation.  OLWORK.EXE will install the necessary files to the local workstation and setup the shortcut icons for the users to launch Office-Logic Groupware.  If the information is the same for all the other workstations, then you can run OLWORKU.EXE from the LOGIC directory.  OLWORKU.EXE is the unattended workstation installer that will use the default settings and not prompt you to answer any questions.

     


     

  • How do I define a  user in Office-Logic Groupware?

    Log into Office-Logic Groupware as the GLOBAL user.  Go to the USER\GROUP Maintenance list (User Icon on the left side module bar).  Click the View icon to toggle between your User and your Group listings if necessary.  Click on the Create icon to define a new user in Office-Logic Groupware.

     


     

  • How do I install my Office-Logic Groupware serial number(s)?

    If Office-Logic Groupware is already installed, then either login as or switch to the GLOBAL user.  Go to the USER\GROUP Maintenance list (User Icon on the left side module bar).  Select Options from the Menu Bar, and click on the License option.  Select the "Add License" button and enter your activation code(s) one at a time.  You should then see your serial numbers in the License Window.  Enter your company name in the Licensed To field and click the OK button to exit.

     


     

  • Why am I not receiving e-mail or phone message notifications?

    Notifications rely on the protocol that is selected when you installed Office-Logic. Select Help->About Office-Logic->Diagnostics to verify the protocol. If you are using anything other than IP, then we recommend running the Office-Logic Groupware installation program again and when it asks "What type of network" you have, select TCP/IP. If it is already IP, then there could be a routing problem between the machines that is preventing the workstations from communicating directly or the affected user has loaded Office-Logic Groupware onto more than one workstation. If the user is only loading Office-Logic Groupware at one workstation, then verify that the workstation IP addresses are in the same range and have the same subnet mask. If the workstation is running Windows XP SP2, then it is possible that a firewall is blocking the notifications.  Please refer to our Windows XP SP2 and Opening Ports in Windows XP documents.

     


     

  • Why can't I add more addresses to one of my Groups in Office-Logic?

    Office-Logic only allows a total of 1000 characters in a group. You can however, break the members into smaller groups and create one master group that contains all of the "sub-group" names.

     


     

  • How do I get Office-Logic Groupware to append a disclaimer to all outbound messages?

    Office-Logic has the capability of adding a disclaimer to the bottom of every outbound message. Change to the GLOBAL user, go to the e-mail module, select Options->Personality. Create a personality, such as "DISCLAIM". Create a RichText personality that contains the logo, text, etc. that you want on the bottom of RichText messages. Plain text messages will get the text but not the graphics. 

     

    Once it is created and saved, edit the OL.INI file which is located in your LOGIC directory on the file server, and place the name of the disclaimer, in this case "DISCLAIM" in the following field:

     

    [Email]

    ;Global signature to be appended to all outbound email messages

    ; create a global personality and place name here

    GlobalSignature=DISCLAIM

     

    Some example Disclaimers:

    **************************************************************************************************************
    THIS MESSAGE IS INTENDED ONLY FOR THE USE OF THE INDIVIDUAL OR ENTITY 
    TO WHOM IT IS ADDRESSED AND MAY CONTAIN INFORMATION THAT IS PRIVILEGED, 
    CONFIDENTIAL AND EXEMPT FROM DISCLOSURE UNDER APPLICABLE LAW. 
    IF THE READER OF THIS MESSAGE IS NOT THE INTENDED RECIPIENT, YOU ARE 
    HEREBY NOTIFIED THAT ANY DISSEMINATION, DISTRIBUTION, OR COPYING OF THIS 
    COMMUNICATION IS STRICTLY PROHIBITED. IF YOU HAVE RECEIVED THIS E-MAIL IN 
    ERROR, PLEASE IMMEDIATELY DELETE IT AND REMOVE IT FROM YOUR COMPUTER. 
    THANK YOU FOR YOUR TIME AND CONSIDERATION.
    **************************************************************************************************************

    **************************************************************************************************************

    CONFIDENTIALITY: This email contains privileged and confidential information 

    intended only for use of the intended recipient and is the property of MYCOMPANY. 

    Any review, use, distribution or disclosure by others is strictly prohibited. If you are 

    not the intended recipient of this email, please immediately reply to sender and 

    delete all copies of this email along with all attachments.

     

    NONBINDING NATURE OF TRANSMISSION: Nothing contained in this email 

    message or any attachment hereto constitutes a binding offer, acceptance, 

    agreement or legal commitment on behalf of MYCOMPANY, unless both 

    (i) specifically so stated, and (ii) evidenced by a hand written signature or genuine  

    photocopy or facsimile thereof executed by an executive officer of MYCOMPANY 

    having authority to bind MYCOMPANY.
    **************************************************************************************************************

     

    **************************************************************************************************************

    Any U.S. tax advice contained in the body of this e-mail was not intended or written 

    to be used, and cannot be used, by the recipient for the purpose of avoiding penalties 

    that may be imposed under the Internal Revenue Code or applicable state or local tax 

    law provisions.

     

    The information contained in this message may be privileged and confidential and protected 

    from disclosure. If the reader of this message is not the intended recipient, or an agent or 

    employee responsible for delivering this message to the intended recipient, you are hereby 

    notified that any dissemination, distribution or copying of this communication is strictly 

    prohibited. If you have received this communication in error, please notify us immediately by 

    replying to this message and deleting it from your system.

    **************************************************************************************************************

     

    **************************************************************************************************************

    This notice is required by IRS Circular 230, which regulates written communications about 

    federal tax matters between tax advisors and their clients. To the extent the above contains 

    an opinion on one or more federal tax issues such opinion was not written to be used and 

    cannot be used for the purpose of avoiding penalties.

    **************************************************************************************************************

     


     

  • Can I configure the number of days messages stay in my Sent Items folder?

    Yes.  The default setting for the number of days messages are kept in the Sent Items folder is 10 days.  To change this setting, make sure that you are logged into Office-Logic Groupware and have your E-mail module/window active.  Select Options\Configure from the Menu Bar listed at the top.   Change the setting for the "Days messages stay in Sent Items" field to fit your needs.  The default is 10, a zero "0" (without the quotes) will retain messages forever until manually deleted, and the minimum number of days is one "1" (without the quotes).

     


     

  • Can I create an Auto-Reply message when I am on vacation?

    Yes. You will need to create a Rule within Office-Logic Groupware. From within the Office-Logic Groupware E-mail module/window, select Options\Rules from the Menu Bar. From the Rules menu, click on the New button to create a new rule. Give the new rule a name such as Vacation. Select New Messages in the Process field, and make sure that the Enabled option is checked. If you want this rule to process against all new messages, then leave the Include and Exclude Conditions fields blank. Otherwise, you can limit this rule to specific messages by entering defined conditions in these fields. In the Actions field, use the pull down window to select Auto reply. Press the button to the right of this Actions field to enter the text of your Auto-Reply message. Click on the OK button to save this rule. You can easily Enable and Disable a rule as needed by by toggling the Enabled field at the top of the rule. Be advised that the rules must be processed by the workstation of the user for inter-office messages unless Office-Logic Host is setup and configured on one of your machines in the office. Office-Logic InterChange will process rules for messages from outside of the office.

     


     

  • How can I change the default font when creating a Rich-Text message?

    Office-Logic Groupware and Office-Logic Groupware Client Server Edition v8.x has made it easy for users to set the default font character type and size when composing Rich-Text (HTML) messages.  From the e-mail module in Office-Logic Groupware, select the Options\Font\Richtext Messages menu.  Select the font and the size that you would like to use when composing or replying to Rich-Text messages.  This menu also allows you to select the default font and size that will be used for the Mailbox List, Message List, and Plain-Text Messages.

     


     

  • Can I disable the notification sounds and flashing icons in Office-Logic Groupware?

    The sound notifications for Office-Logic Groupware are configured under the Windows Control Panel - Sounds menu.  You can change or disable the sounds for the different Office-Logic Groupware notifications.  You can move the flashing notifications icon to any location on your screen, but this feature cannot be disabled.

     


     

  • Can I have more than one Signature in Office-Logic Groupware?

    Yes.  To add a signature, select Options\Personality\New.  Select a name for the new Personality (e.g., DEFAULT).  Enter the signature information that you want appended to the bottom of your messages. Close the Personality window and select SAVE.  When composing a message, use the Personality pull down menu to select which signature to use for that message.  Make sure the "Signature" check box is selected if you want this signature to automatically be appended to the bottom of your message.  The "Personality" window and "Signature" check box are sticky options and will remain until manually changed by the user.  If you prefer to enter your signature in a location other than the bottom of the message, then uncheck the "Signature" check box option and use the Sign icon on the Tool Bar.  The Sign icon will insert your signature at the location of your cursor in the message.  This option is very useful when replying to messages.

     


     

  • I received an e-mail message with a WINMAIL.DAT file that I cannot read.

The e-mail message containing the WINMAIL.DAT file was sent from Outlook, which uses a non-standard method to encapsulate attachments and other message formatting into a TNEF file. Office-Logic and many other e-mail clients follow industry standards for Internet mail and therefore would not recognize a Microsoft specific file.

 

You should advise the sender to change their Outlook settings to send in either the plaintext or HTML format.  To select the mail format in Outlook, the following should be done:

  1. On the Tools menu, click Options and then Mail Format.

  2. In "Send in this message format", click to select HTML or Plain Text.

 

Outlook also has the ability to tag individual e-mail addresses in its address book as capable of receiving this proprietary "Microsoft Rich Text" format.  Within Outlook, open the contact properties by double-clicking on the contact. Then right click on the e-mail address and select "Properties".  You will see an option "Always send to this recipient in Microsoft Outlook rich-text format". Make sure this option is not checked.



 

After you turn on the Windows XP Internet Connection Firewall (ICF), Office-Logic Notifications for E-mail, Phone Messages, and Chat modules may stop working as they should. How can you work around this?

To work correctly, Office-Logic must receive information over the network. The information enters your computer through an inbound port. Your computer must have the correct inbound port open so that the Internet Connection Firewall (ICF) can allow this information to pass through. Office-Logic Groupware requires that you manually open UDP port 512 so that the programs can work correctly.  View our Open Ports page for step-by-step instructions on how to fix this issue.

 


Yes.  On the In/Out module you can populate the comments field through the Options\Comments menu located on the Menu bar.  Enter one comment per line which will then be available from the Comments pull-down window when selecting a reason for either being In or Out of the office.

 

You can create global comments by switching to the "Global" user, opening the In/Out module and selecting Options\Comments. Both the Personal and Global comments will be combined for the user to select from.

 


You can add parameters to your Office-Logic shortcut icon that will bypass the login menu. Right click on your Office-Logic shortcut icon and select Properties. In the Target field, add a user= and pass= parameter at the end of the field. The user= parameter will contain your user name as it is defined in Office-Logic, and the pass= parameter will have your Office-Logic password. As an example, if the Office-Logic user name is RALPH and that users Office-Logic password is SECRET:

"C:\Program Files\Office-Logic\Office-Logic.exe" global="F:\LOGIC" user=ralph pass=secret

For security reasons, Office-Logic requires that the user have a password defined in order to use the user= and pass= automatic login parameters.

 


 

If you do not have a current Updates, Support & Enhancement (USE) Agreement, then please contact our Sales department before installing a newer release of Office-Logic over your existing version.

 

If you are installing a maintenance update to Office-Logic that is within the same version, and you have a current USE Agreement:

  1. Download the latest version of Office-Logic from our website, and save it to your desktop or other temporary location.  Do not save the download into your existing GLOBAL directory (i.e. F:\LOGIC), and make sure that you have sufficient rights or privileges to install the upgrade.

  2. Verify the location of your GLOBAL directory as seen from all your workstations (i.e. F:\LOGIC).  You can verify this information in Office-Logic by going to the Help\About Office-Logic option menu.

  3. Run the upgrade executable and install the update into your GLOBAL directory (i.e. F:\LOGIC).  You do not have to have your users exit Office-Logic to install the upgrade, and you will not need to re-enter your license activation codes.

  4. Once the upgrade has been installed, Office-Logic will automatically upgrade each workstation the next time that your users restart Office-Logic.

 

If you are installing a version 8.x or higher upgrade to Office-Logic version 7.x:

  1. If you have a current USE Agreement, contact our Sales department to receive your free product upgrade activation codes.  If you do not have a current USE Agreement, then installing a newer version of Office-Logic will revert your older version to a 30-day trial.  Contact our Sales department to renew your USE Agreement.

  2. Download the latest version of Office-Logic from our website, and save it to your desktop or other temporary location.  Do not save the download into your existing GLOBAL directory (i.e. F:\LOGIC), and make sure that you have sufficient rights or privileges to install the upgrade.

  3. Verify the location of your GLOBAL directory as seen from all your workstations (i.e. F:\LOGIC).  You can verify this information in Office-Logic by going to the Help\About Office-Logic option menu.

  4. Run the upgrade executable and install the update into your GLOBAL directory (i.e. F:\LOGIC).  You do not have to have your users exit Office-Logic to install the upgrade.

  5. Towards the end of the installation there will be a License menu.  Select the "Add License" button.  Enter the first activation code that you have received from our Sales department, and click on the Add button.  Select YES when it prompts to overwrite the existing serial file.  Follow the same procedure for any remaining activation codes.  Enter your Company Name in the Licensed To field and click the OK button to save your settings.

  6. Once the upgrade has been installed, Office-Logic will automatically upgrade each workstation the next time that your users restart Office-Logic.

 

If you are installing a version 8.x or higher upgrade to Office-Logic version 6.x or earlier:

  1. If you have a current USE Agreement, contact our Sales department to receive your free product upgrade activation codes.  If you do not have a current USE Agreement, then installing a newer version of Office-Logic will revert your older version to a 30-day trial.  Contact our Sales department to renew your USE Agreement.

  2. Download the latest version of Office-Logic from our website, and save it to your desktop or other temporary location.  Do not save the download into your existing GLOBAL directory (i.e. F:\LOGIC), and make sure that you have sufficient rights or privileges to install the upgrade.

  3. Verify the location of your GLOBAL directory as seen from all your workstations (i.e. F:\LOGIC).  You can verify this information in Office-Logic by going to the Help\About Office-Logic option menu.

  4. Have all your users exit Office-Logic before installing the upgrade.

  5. Run the upgrade executable and install the update into your GLOBAL directory (i.e. F:\LOGIC).

  6. Towards the end of the installation there will be a License menu.  Select the "Add License" button.  Enter the first activation code that you have received from our Sales department, and click on the Add button.  Select YES when it prompts to overwrite the existing serial file.  Follow the same procedure for any remaining activation codes.  Enter your Company Name in the Licensed To field and click the OK button to save your settings.

  7. Once the upgrade has been installed:  From each workstation, browse to your GLOBAL directory on the file server where you just installed the Office-Logic upgrade. Run OLWORK.EXE from the LOGIC directory to install Office-Logic on the local workstation.  Answer the questions about the location of your LOGIC directory in relation to this workstation.  OLWORK.EXE will install the necessary files to the local workstation and setup the shortcut icons for the users to launch Office-Logic Groupware.  If the information is the same for all the other workstations, then you can run OLWORKU.EXE from the LOGIC directory.  OLWORKU.EXE is the unattended workstation installer that will use the default settings and not prompt you to answer any questions.

 


As in ALL Windows applications, sometimes an application window can accidentally be moved Off-Screen, and out of view.  You can move the mis-placed dialog box by getting to the point where you know that the window is open, press the ALT-Spacebar key combination, and then select the Move option.  You will then be able to use either your mouse or the arrow-keys to reposition the window back in view on your screen.  

 

Sometimes regular Office-Logic Module windows will get moved off screen and they can easily be recovered by selecting the  Window\Cascade option from the Top Menu Bar in Office-Logic.

 


Office-Logic allows you to Archive your sent messages into either Monthly or Yearly mailboxes\folders.  To turn on archiving in Office-Logic, click on the Compose icon on the Tool Bar to bring up an e-mail compose window.  Select the Archive option located under the Subject line.  This option will stay on once it has been selected until it is manually turned off.

 

By default, archived messages are stored in Yearly mailboxes\folders.  To sort your Archived messages into monthly mailboxes\folders click on the Options\Configure option located on the Menu Bar while in the Office-Logic E-mail Module.  Select the option Archive to monthly boxes and click on the OK button to save your settings.  

 

Archived messages stay in their Yearly or Monthly mailboxes\folders forever, or until they are manually deleted.  Office-Logic v8.x or higher includes a Sent Items folder.  A copy of all outbound messages that you send are stored in the Sent Items folder for a configured number of days, whether or not you have the Archive option enabled.  The default number of days messages are kept in the Sent Items folder is 10 days.  You can change the number of days messages are kept in the Sent Items folder by selecting the Options\Configure option located on the Menu Bar while in the Office-Logic E-mail Module.  Change the number of days on the Days messages stay in Sent Items option.  Click on the OK to save your settings.  

 

The Archive option saves a permanent copy of your outbound messages into Yearly or Monthly mailboxes\folders.  The Sent Items feature keeps a temporary copy of your outbound messages for a configured number of days and then removes them from the Sent Items folder automatically.  The Sent Items folder allows users to view or save their outbound messages even if they have inadvertently turned off the Archive option.

 


 

 



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